When the Client makes a booking through Villas R Us either online, by phone or by email and/or ticks the “I agree” box next to the “Terms and Conditions” on the Villas R Us booking form, the Client accepts all these Terms and Conditions and confirms that they authorized to do so on behalf of all other guests named on the booking form and/or all guests that would be occupying the villa during any time of the rental period. This forms a contract between Villas R Us and the Client and in turn a contract between the Client and the Owner.

All prices quoted on Villas R Us are in Indonesian Rupiah, AUD or USD unless stated otherwise based on our currency converter available on our site. All prices and inclusions as stated on the Booking Confirmation Voucher. The Client is advised to check the inclusions carefully as not all villas offer the same inclusions and each villa may offer various different rates with different inclusions. The prices are subject to change daily due to either the fluctuation in the exchange rate, changes in holiday seasons, changes in demand or other reasons out of our control. Villas R Us can only protect your agreed price rate and is not responsible if the Client misses out on a low rate that was previously advertised. Our price shows on our website are the base price (Low Season Rate) excluding Tax and Service Charge. Some villas may including the tax and service charge, or collect it upon arrival or add it into your invoice payment. The Tax and service charge variate depend on the villa’s policy and the percentage start from 10% until 21%. Special for Villa which has instant booking option, the price shows is FINAL price including the Tax & Service Charge and their standard inclusion. Please Check the booking Confirmation.

The Company has direct contracts with the Owners and as such can guarantee the best price at the time of the booking. The Company cannot provide this Guarantee once the booking has been confirmed as there will be occasions when the Owner may reduce the price for last minute deals or simply to boost up occupancy to match current season and demand. The conditions of The Company Best Price Guarantee are as listed here: The lower price is available to book online with another website and is still available when The Company checks. The lower price is the same villa with same conditions, exact same villa, same room type, same number of guests, same check-in and check-out dates, is inclusive of all local taxes and service charges in Bali, same cancellation policy, same inclusions as offered by The Company with its rate – example breakfast, airport transfers, massages, chauffeur driver car. The Company will be unable to offer its Best Price Guarantee if: The Client finds a cheaper price on another online website that runs an exclusive special promotion such as last minute deals, Flash deals, special discount promotion after the Client has already booked with The Company. If the lower rate is on a “Group Buying site”, such as Groupon, Scoopon, Deals.com, etc. The rates are part of a package deal combined with airfares and/or other land transport. Or if the Clients receives a better rate through or in combination with Membership rates, Corporate Discount rates, Frequent stay rewards, Loyalty points redemption, Other ‘reward’ type programs or special promotions of the villa and any organization with rates intended for a specific group of individuals and are not meant for the general public.

There are rare cases where an advertised service for the villa, for example, the availability of a sauna within the villa complex, or complimentary use of bicycles, or free shuttle service, etc may be withdrawn or is no longer available. The Company will endeavour to do its best to advise the Client as soon as possible if there are any changes to the villa from the description on The Company since the booking was confirmed. Although unlikely, however in the event that the booked villa has suddenly become unavailable due to unforeseen circumstances such as excessive rain and flooding, plumbing or electricity problems, then The Company reserves the right to substitute different accommodation to that booked by the Client of a similar or equivalent standard. The Client has either the option of accepting the alternative accommodation offered by The Company (for the avoidance of doubt where the alternative accommodation has a lower price than the amount that the Client has paid then The Company will refund the difference and where the alternative is a higher price than that the Client has paid then The Company reserves the right to charge the Client the difference between that amount and the increased price) or the Client has the option of cancelling their rental and the The Company will refund the full amount paid.

The maximum number of guests in the villa cannot exceed the number of guests that are stated on the Booking Confirmation Voucher and that the Client has paid for. The Owner reserves the right to refuse service to any guests that exceed the number of guests on the Booking Voucher unless an arrangement is reached between the Owner and the Client for additional charges. The Accommodation is provided for the sole purpose of holiday rental and any commercial use of the Villa is strictly forbidden. The Client certifies that they are renting the Villa for the purpose of holiday rental only and will not run any business from these premises during their stay The Client agrees not to engage in any illegal, illicit, immoral or business-related activity while occupying the Villa. The Client agrees to be a considerate tenant and to take good care of the Villa and to leave it in a clean and tidy condition at the end of the rental period. The Client agrees to lock the villa’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. It is forbidden to fix objects to the walls and to displace furniture and appliances. For reasons of hygiene, pets are not permitted in the Villa unless authorised in writing by the Owner or The Company. The Client must respect the rules and regulations applicable to the Villa in which his accommodation is situated: he must not be the source of excessive noise or other disruption, which might disturb neighbours, and they must respect regulations concerning the use of the communal areas of any complex building. In the event of excessive noise/music, the company reserves the right o remove any music systems from the villa or evict the tenants if required. By prior appointment (or immediately in case of emergency), the Owner reserves the right to enter the premises at any time to ensure essential maintenance and security.

Neither the Owner nor The Company shall be liable for events beyond their control which may interfere with your scheduled occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, terrorism, war, inclement weather, flooding, traffic, animals, or neighbors. Many regions, including Thailand, the Philippines, Indonesia, India, the UAE, and Japan, are undergoing significant development, with new construction projects regularly emerging. While The Company makes every effort to provide up-to-date information about nearby construction activities on its property description pages, there may be instances where The Company has not been informed of new construction or where construction begins after the Client has booked the property. The Company will notify the Client of any known nearby construction as soon as possible and will offer to help find an alternative accommodation if the Client requests. The Company and the Owner assume no liability for property loss or damage, nor for injury, accidents, delays, or irregularities that may arise due to defects in any vehicle or the acts of transportation companies or individuals not affiliated with The Company. Transportation services, if provided, are supplied by independent providers who operate outside of The Company's control. The Company and the Owner shall not be liable to the Client for any injury, loss of limb, or loss of life of the Client, members of the Client’s party, or any visitors during their stay. It is a condition of these Terms and Conditions that the Client ensures that they and all members of their party have adequate medical insurance, personal injury coverage, and personal liability insurance for the duration of their stay at the property. The Client acknowledges that some facilities, including but not limited to swimming pools, terraces, stairs, furnishings, and appliances, may pose safety risks. The Client and their party are fully responsible for taking all necessary precautions before using any facility, appliance, or equipment with which they are unfamiliar. The Company, the Owner, and their representatives accept no responsibility for any injuries resulting from the use of such facilities. It is the Client’s sole responsibility to take appropriate precautions to avoid accidents. Occasional electricity outages may occur due to regional supply issues in some areas (e.g., local power grid failures). While some properties may have backup generators to supply electricity, many private rental properties may not offer this service. The Villa and The Company cannot be held responsible for such situations, but we will do our best to assist and mitigate the inconvenience whenever possible.

The Company is committed to offering you the best holiday accommodation available. However, should the Client have a cause for complaint whilst at the villa, then the Client should contact The Company immediately by phone or email. Most complaints can be resolved by the Owner or the villa staff except where the circumstance is beyond their control. Please note that there is very little that can be done if the Client does not contact The Company whilst he is at the villa and only raises his complaint to The Company once he has returned home. In such circumstances, The Company shall not be liable for any compensation or refund